Clients' Rights

As a client of Santa Clara County's Behavioral Health Services Department, you have the right to:

  • Be treated with respect by all behavioral health staff.
  • Receive services in a safe environment.
  • Receive culturally competent services.
  • Give informed consent regarding treatment, medication and side effects.
  • Understand and participate in the behavioral health treatment process.
  • Receive confidential care and record-keeping.
  • Request to change psychiatrist, service provider, clinician and/or get a second opinion.
  • Receive a timely response to problems or concerns about treatment.
  • Have access to medical records.
  • Register a complaint and/or file a grievance regarding services.
  • File a request for a State Fair Hearing when a Notice of Action is received stating that services are being denied, changed or terminated.
  • Authorize a person to act on your behalf during the Complaint, Formal Grievance or State Fair Hearing process.
  • Submit a complaint and/or file a grievance without experiencing any negative repercussions.


The Department contracts with Mental Health Advocacy Project (MHAP), a program of the Law Foundation of Silicon Valley. To learn more about your county Patients' Rights Advocate read the MHAP brochure


"Rights for Individuals in Mental Health Facilities: Admitted Under the Lanterman-Petris-Short Act" Handbook from the California Department of Health Care Services (DCHS) Office of Patients' Rights​ (OPR) Web page.




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