Substance Use Resources & Information

Walk me through the process:

To get alcohol and drug treatment, please call Gateway at the number provided on this website. Gateway is the Call Center for alcohol and drug treatment services.  After you call Gateway, a telephone representative will ask you a few questions about your situation. These questions are used to refer you to an appropriate agency for treatment. You may be given an appointment at an agency or times for a ‘walk-in’ appointment.

Substance Use Services

1(800) 488-9919
Gateway Call Center is available:
Monday - Friday
8:00 a.m. - 5:00 p.m.
 

Youth Substance Use Services

1(408) 272-6518​
Call Center is available: ​
Monday - Friday
9:00 a.m. – 6:00 p.m.​
After hours: (800) 488-9919 

Substance Use Prevention Services (SUPS)

1(408) 794-0660
Call Center is available: 
Monday - Friday  
8:00 a.m. - 5:00 p.m

Our services

Substance Use Treatment Services (SUTS) provides alcohol and drug treatment services to adults who need them.  Alcohol and drug treatment services are available to all Santa Clara County residents regardless of gender, race, ethnicity, or sexual orientation.  

Services are available in five languages: English, Spanish, Mandarin, Vietnamese, and Tagalog.

If you or a loved one requires alcohol and drug treatment, please call the number shown above.  A representative will ask you a few questions and refer you to a treatment clinic.  Our treatment services are delivered in a welcoming environment that respects your decision to seek treatment and your background, irrespective of your culture, national origin, language, sexual orientation, or any other factor.  Our services are focused on helping you improve your health and well-being.

Substance Use Treatment Services (SUTS) Brochure:
English,   Español中 文Tiếng ViệtTagalogFarsi  

How do I...

    To get alcohol and drug treatment, please call Gateway at 1 (800) 488-9919.  Gateway is the Call Center for alcohol and drug treatment services.  After you call Gateway, a telephone representative will ask you a few questions about your situation.  These questions are used to refer you to an appropriate agency for treatment.  You may be given an appointment at an agency or times for a ‘walk-in’ appointment.

    Substance Use Treatment Programs accept Medi-Cal insurance. If you have Medi-Cal, the insurance will pay for your services. 

    SUTS participates as a Drug Medi-Cal (DMC) provider for substance abuse services. If a consumer’s primary payor is full scope DMC, this payor will be billed for services rendered. 

    SUTS is contracted with Valley Health Plan (VHP) for substance abuse services. If a consumer’s primary payor is commercial VHP, this payor will be billed for services rendered.

    SUTS is contracted with Kaiser Health Plan (KHP) and Veterans Administration (VA) for Methadone-Only services. If a consumer’s primary payor is one of these two health plans, this payor will be billed for services rendered. Prior authorization is required.

    SUTS provides a Sliding-Fee Scale option for unsponsored consumers based on a consumer’s ability to pay.

    If you are unhappy with any issue related to the behavioral health services you are receiving, you could use the Behavioral Health Services Department’s problem resolution process to try and resolve your concerns.

    To start the process, you can either:

    Complete the Grievance & Appeal form and give it to your provider,  drop it off, or mail it to:

    976 Lenzen Ave, 3rd Floor

    San Jose, CA 95126 

    Attention: Clinical Standards Coordinator

    You may call the Beneficiary Line at 1 (408) 792-5666 for assistance in filing your complaint or to speak with an on-call staff from your managed care plan.​​​

    Click here to learn more.​ ​​

    You also may need...

    clients testimonials

    "Best staff and help. This place helped change my life. This is the Most help I have ever had battling my addiction. Thank you!"

    "My counselor and the staff here helped save my life. They saw the best in me when I saw nothing at all. "

    "My counselor gave me excellent information and challenged me to develop new behaviors in relationship to my thinking, emotions and reactions."

    "Estoy agradecido con la ayuda que se me esta brindando, estoy aprendiendo. ¡Mucho gracias!"

    "Estoy extremadamente agradecido por mi consejero. Mi consejero me ha ayudado mucho con mis problemas." 

    "Recomiendo este programa porque me ayuda mucho."

    "Having been a previous client here, I am once again a resident here at detox. I just want to thank staff here for accepting me – again- as a client."

    "I am grateful to have been given a second chance here!"

    "I am very happy to be here and the whole staff have been very kind and supportive."

    "I had a great change in my life when I had no hope of ever being able to stop drinking. With the group and my counselor, I have been helped a lot."

    "My counselor actually understood me, made me feel like I was somebody, and gave me an understanding about myself and what my future holds."

    "This has been a Godsend for me. All the staff are like family to me. I wouldn't have made it in San José without this place."

    "I want to thank this program for helping me and my son, for giving me the tools to become a better mom, the tools for not relapsing and survival, and the staff here for their generosity and great support. Thank you!"

    "It was great being here. I've learned so much and about myself (acceptance). "

    "My counselor is an awesome counselor and I enjoyed our group session. And what’s most, its super awesome being sober!! "

    "You have been a great support, and mentor as well. Thank you so much! You helped me change my life. "

    Adult Services FAQ

      Santa Clara County has a central telephone number, Gateway - 1.800.488.9919. Ask a friend to help you or walk into one of our substance use treatment clinics. 

      All of our treatment services are located throughout Santa Clara County.

      ​You will have a professional counselor who is trained in substance use addiction and treatment. The County monitors all doctors and counselors to ensure the best professional care and treatment. 

      Upon calling Gateway they will ask a few questions and staff will direct you to the best treatment services.  Staff is available Monday through Friday 8 to 5. After hours the number has evenings and weekend referral contacts. We also have a website describing our services and locations and other helpful information. We have different languages available and TTY. 
       

      https://bhsd.sccgov.org/home

       

      Please call 1(800) 488-9919

      As long as you need to address your substance use issues. We want to be supportive of your recovery and overall health. We have detox services, outpatient services, residential and continuing care support.​

      You could start treatment services anytime. Treatment is voluntary. We will have a counselor review substance use issues and treatment options at your first session to find the best level of care.

      Our programs offer either tokens or vouchers, and some programs have transportation services. We will work with you to get you to treatment.

      Your treatment services are voluntary. They maybe a requirement of your probation but it is your choice, we cannot force you, but want to address your needs. It is important to work with your probation or parole officer. We will ask you for a release of information to speak with them about treatment progress all in an effort to support you. 

      Yes, if they too are seeking services. They may have different needs. Our services are based on individual needs and issues.  Other friends who are not in the program itself, will not be attending individual counseling or residential treatment services. Many of our programs have family components and want others involved in treatment and, with your permission, we want to talk and involve them in your recovery.

      Our sessions are confidential. We will ask to contact your friends and family, with a signed consent, to help you with treatment and recovery goals.

      Treatment services are different than your legal situation. You may be expected to be in treatment as a part of criminal justice. You may have other legal responsibilities that need to be fulfilled. We will support you in recovery and promote health care needs which may help with your criminal justice involvement.

      During the initial session your health will be reviewed by a doctor. We would we also want to work with your doctor or connect you to a new doctor to continue to support your physical health needs throughout treatment.

      If you are unhappy with any issue related to the behavioral health services you are receiving, you can use the Behavioral Health Services Department’s problem resolution process to try and resolve your concerns.

      To start the process, you can either:
      Complete the Grievance & Appeal form and give it to your provider,  drop it off, or mail it to:
      976 Lenzen Ave, 3rd Floor
      San Jose, CA 95126 
      Attention: Clinical Standards Coordinator

      You may call the Beneficiary Line at 1(408)792-5666 for assistance in filing your complaint or to speak with an on-call staff from your managed care plan.​​
       

      Youth Services FAQ

        No, not unless you sign a consent allowing us to talk to your parents or anyone else. There is a federal law called 42 CFR Part 2 which says that youth have the right to seek and obtain substance use treatment on their own.  In California there are state laws that also allow youth that are 12 year of age or older to consent or sign-up for treatment without their parents or guardians having to be informed. 

        Just like with your parents, we can’t discuss your treatment with anyone without your written permission.  We have been working in school sites for many years and the school staff sign contracts with to work with us and know the confidentiality laws for youth substance use treatment.

        Please call 1(408) 272-6518

        Treatment begins with initial paperwork to inform you of your treatment rights and screening of your substance use.  This is followed by an assessment by your therapist.  An assessment is a session in which you are asked lots of questions so that you and your therapist can decide how you will best work together and what goals you have for treatment.  You are the one to decide what you want to get out of treatment and that is what we consider to be your goals.  Your services could include individual sessions, family sessions, group sessions and case management, based on what you need and are interested in.  Case Management is a service where we may help you find and get to different resources in the community or financial benefit programs.  We may also use case management to help you with other professionals that you are working alongside such as a doctor, teacher or probation officer in ways that help you with your recovery from substances.

        We use a variety of treatment techniques to help you achieve your goals.  Overall we employ a model of Harm Reduction. Therefore treatment sessions can be quite different for everyone.  We work to help empower you to make your own decisions about your substance use and how to best improve your life.​

        ​There is no set length of treatment. It depends on your individual situation and what you want to accomplish.  Once you have completed treatment we offer recovery services that help you with maintaining your success.

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